How Long Is Too Long to Wait Before Escalating an Account?
The invoice wasn’t alarming. Thirty days late became forty-five. Forty-five became sixty. Internal teams stayed patient. The customer was important. [...]
The invoice wasn’t alarming. Thirty days late became forty-five. Forty-five became sixty. Internal teams stayed patient. The customer was important. [...]
For years, the strategy worked. Offer Net-60 instead of Net-30. Be more flexible than competitors. Reduce friction in negotiations. Win [...]
A customer calls. They apologize. They promise payment next week. Orders are still coming in. Communication remains professional. Nothing appears [...]
The forecast looked right. Sales hit the target. Revenue closed strong. The board deck was approved. But, here's the catch: [...]
For years, the customer looked like the ideal account. Consistent orders. Strong revenue contribution. Minimal collection issues. The finance team [...]
Most finance leaders rely on one familiar tool to assess customer risk: the aging report. 30 days. 60 days. 90 [...]